Shipping, Returns, & Warranty

Warranty

Juummy guarantees products for a period of 14 days from original purchase date against defects due to faulty workmanship or materials. If you discover a defect and notify Juummy during the warranty period. Juummy will at its discretion replace the product free of charge.

Sales & Exchange

Exchanges (if applicable)

Due to the intimate and consumable nature of our products, we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message here and send your item to: 714 S Atlantic Dr, Lantana, FL, 33462, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 714 S Atlantic Dr, Lantana, FL, 33462, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.